Amazon Business

Commenting capability brings more clarity to approval workflows

By Jimin Patel

When we launched Amazon Business in 2015 with approval workflows, we added an important layer of oversight for business purchases on Amazon. Now we’re making it even easier for businesses to exercise that oversight, by allowing approvers to include information about why a purchase has been approved or rejected.

We’ve added a comment box where approvers can, if they choose, add a message of up to 100 characters that will explain the decision to approve or reject a purchase.

When the approval or rejection has been submitted, the person who placed the order receives an email notification of the decision, including the comments provided by the approver. AddRejComment

The ability of the approver to add comments should benefit business customers by increasing transparency, educating buyers and reducing the frequency of rejected purchases.

Jimin Patel is a product manager for Amazon Business.