As the largest vacation rental management company in North America, Vacasa is in the business of making people feel at home. Founded in 2009 and headquartered in Portland, Oregon, Vacasa and its subsidiaries manage a growing portfolio of vacation homes in the U.S., Europe, South and Central America, and Africa.
One of the challenges of managing more than 11,000 vacation properties around the world is keeping them supplied—often with linens, bathroom products and kitchen supplies that vary by location and have to reach secluded destinations fast and reliably. Vacasa meets that challenge by relying on Amazon Business. The partnership is so successful that Vacasa expects to increase the share of purchasing it makes through Amazon Business from 14 percent to 20 percent over the next year.
Before Vacasa adopted Amazon Business, its general managers were often frustrated by the inability to order specialty products or supplies according to their specific needs, an inability that was sometimes a source of dissatisfaction for both field teams and guests. Moreover, managers were using many different forms of payment to make purchases, including a host of different credit cards, creating an administrative nightmare.
“We run our own laundry and linen-changing service,” explains Kevin Blair, director of supply chain operations for Vacasa, North America’s largest vacation rental management company by unit count. “In peak season, we’re turning over vacation units every few days and have to move very quickly. As linens run out, we need to reorder. However, our regional distribution center was out of stock and it would take most of a week to order the specialty bed linens we used for this home—time we didn’t have.”
Fast, familiar, convenient ordering and delivery – around the world
What made the difference was Amazon Business, which serves millions of business customers of all sizes with hundreds of millions of products. Because Amazon Business offers business discounts, fast shipping, account management tools including reports and analytics, and a range of payment options, Vacasa is now able to handle purchasing for its thousands of properties from one fast, familiar, convenient and reliable online location.
That’s a particular help to a company like Vacasa. “We’re a hyper-market-driven organization managing more than 11,000 vacation properties around the world,” says Blair. “We need to deliver a breadth of specialty items and amenities to our owners’ properties and their guests, even when the property is relatively isolated, like a bungalow in Belize, a chalet in Switzerland, or a modern apartment in Czechia. I can’t think of any other supplier that can operate with the reach and scale we need. Having Amazon Business as a resource we can depend on is very important.”
Unified purchasing for a geographically distributed organization
About 500 general managers across Vacasa access its Amazon Business account. That highly decentralized system runs with a lean team of just five central operations support people in Vacasa’s headquarters in Portland, Oregon. The company performs this remarkable feat with the help of Amazon Business, too.
Now, by putting all authorized users on a single Vacasa account on Amazon Business, Blair says, “We just don’t have as many of those friction points anymore and have done away with management challenges. Which means we do a better job for everyone who depends on us.”
Blair and Henderson are looking forward to making that “better job” even better. With more managers making use of Amazon Business for their purchases, Blair and Henderson expect the portion of Vacasa purchasing that’s transacted through Amazon Business to climb from 14 percent to 20 percent over the next year.